Last Updated: June 2, 2026 | Effective Date: June 2, 2026
This Privacy Policy explains how KUE, operated by KUE LLC, a Florida limited liability company (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you use the KUE mobile application (“App”) available on iOS and Android. By using the App, you agree to the practices described in this policy.
When you register or use the KUE App, we collect the following categories of information:
We use the information we collect for the following purposes:
Creating and managing your user account, OTP verification, single-device login enforcement, and profile editing.
Validating your physical presence at a venue via GPS, enabling wait-time submissions, displaying crowdsourced and BestTime.App fallback data.
Processing venue claim requests, managing monthly Stripe subscriptions ($19.99/venue/month), enabling venue owners to update wait times, operating hours, and booking links.
Sending proximity alerts, wait-time updates for bookmarked venues, claim status notifications, and contribution prompts based on your location and activity.
Detecting mock locations, flagging suspicious wait-time submissions (e.g., submissions outside 500m radius, duplicate submissions, outlier values), and logging suspicious activity for admin review.
Analyzing Firebase Analytics events and Crashlytics reports to fix bugs, improve performance, and understand feature usage patterns.
Location data is central to KUE’s core functionality. Here is exactly how we use it:
We do not sell or share your raw GPS coordinates with third parties for advertising purposes. Location data is used solely for in-app functionality described above.
The KUE App integrates two Firebase services operated by Google LLC:
Firebase Analytics automatically collects baseline metrics including Daily Active Users (DAU), Monthly Active Users (MAU), session length, screen views, and user retention. In addition, we have implemented the following custom events:
| Event Name | Triggered When | Parameters Tracked |
|---|---|---|
| wait_time_submitted | User submits a wait time | venue_id, venue_category, wait_time_value |
| venue_detail_viewed | User opens a venue detail screen | venue_id, venue_category |
| claim_initiated | User starts the venue claim process | venue_id |
| search_performed | User executes a search | search_query, result_count |
| submission_blocked | Wait time submission is rejected | block_reason |
| book_now_clicked | User taps “Book Now” | venue_id, venue_name, platform, timestamp, user_id, user_name |
Firebase Analytics data is viewable only by the KUE team via the Firebase console. It is not displayed inside the app or admin panel.
Crashlytics automatically captures crash reports to help us maintain app stability. Data collected includes:
Crashlytics data is used solely for debugging and improving app stability. No custom reporting dashboards beyond the standard Crashlytics console are implemented in the current scope.
For more information on how Google processes this data, please review Google’s Privacy Policy and Firebase’s Privacy Documentation.
KUE integrates with the following third-party services. Each operates under its own privacy policy:
Handles all recurring subscription payments ($19.99/venue/month) for venue owners. KUE does not store credit card details. Stripe’s privacy policy applies to all payment data.
Used to source and maintain venue listings including names, addresses, coordinates, images, phone numbers, operating hours, and website links across South Florida.
Provides estimated baseline and real-time wait time data when crowdsourced submissions are insufficient. Called on-demand when users open venue detail pages.
When you tap “Book Now” for a venue with an OpenTable or Resy booking URL, KUE automatically appends KUE’s affiliate tracking ID before redirecting you outside the app.
Provides usage analytics and crash reporting as described in Section 4. Data is processed by Google in accordance with Google’s privacy terms.
We do not sell your personal information. We may share your data only in the following limited circumstances:
The KUE App is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. The App requires phone number verification (OTP) and is designed for adults and venue operators in the United States.
If you believe a child under 13 has provided us with personal information, please contact us immediately at support@knowkue.com. We will promptly delete such information upon verification.
In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect, use, or disclose personal information from children under 13 without verifiable parental consent.
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, and the business purposes for which it is used.
You may request that we delete the personal information we have collected from you, subject to certain exceptions (e.g., completing transactions, security purposes, legal obligations).
KUE does not sell your personal information to third parties. However, you may contact us to confirm this at any time.
We will not discriminate against you for exercising any of your CCPA rights, including by denying services, charging different prices, or providing a different level of service.
To exercise your California privacy rights, contact us at support@knowkue.com with the subject line “CCPA Privacy Request.” We will respond within 45 days of receiving a verifiable consumer request. We may extend this period by an additional 45 days where necessary and will notify you of the extension.
We implement industry-standard technical and organizational measures to protect your personal information, including:
No method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
Your continued use of the KUE App after changes become effective constitutes your acceptance of the revised Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: