Terms and Conditions

Table of Contents

Acceptance of Terms
Eligibility & Account Registration
App Features & Permitted Use
Location Services
User-Generated Content
Venue Claims & Subscriptions
Payments & Billing (Stripe)
Prohibited Conduct
Affiliate Links & Third Parties
Disclaimers & Limitation of Liability
Intellectual Property
Account Termination & Deletion
Dispute Resolution & Governing Law
Changes to These Terms
Contact Us

Acceptance of Terms

By accessing or using the KUE App, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

These Terms constitute a legally binding agreement between you and KUE, operated by KUE LLC, a Florida limited liability company (“Company,” “we,” “us,” or “our”). KUE is operated by KUE LLC and based in South Florida, United States. The App is currently available for use in the United States only, with an initial launch focus on the South Florida region (Miami, Fort Lauderdale, and Boca Raton).

If you are using the App on behalf of a business or organization as a venue owner, you represent that you have the authority to bind that entity to these Terms.

Eligibility & Account Registration

Age Requirement

You must be at least 13 years of age to use the KUE App. By using the App, you represent that you are 13 or older. KUE does not knowingly allow use by children under 13 in compliance with the Children’s Online Privacy Protection Act (COPPA).

Account Creation

Phone Number — You must register with a unique, valid U.S. mobile phone number. Each phone number may only be associated with one account at a time.
OTP Verification — Account creation and login are completed via one-time password (OTP) sent to your registered phone number. There is no OTP retry limit, and a resend option is available 30 seconds after the initial OTP is sent.
Single Device Login — KUE enforces single-device login. Logging in on a new device will automatically log you out of any previous device.
Profile Information — You agree to provide accurate and current information during profile setup (first name, last name). Your registered phone number cannot be changed directly from the app. If you need to update your registered phone number, you may submit a change request to our support team at support@knowkue.com. Requests are reviewed by a system admin and are only eligible if your account is active and in good standing. KUE reserves the right to approve or deny such requests at its sole discretion.
Account Security — You are responsible for maintaining the security of access to your registered phone number. You agree to notify us immediately at support@knowkue.com if you suspect unauthorized use of your account.

Guest Users

You may browse the App as a guest user without registering. However, guest users are limited to viewing venue listings and details. After viewing any venue detail screen 3 times, you will be required to register to continue using the App. Guest users cannot submit wait times, write reviews, bookmark venues, check in, or claim venues.

App Features & Permitted Use

KUE is a real-time, crowdsourced wait time platform. The following features are available to registered users:

Browse Venues

View venues within 5 km of your current or base location across categories including Restaurants, Cafes, DMVs, Government Offices, Urgent Cares, Salons, Barbershops, Hospitals, and Gyms. Viewable as a list or map.

Submit Wait Times

Check in at a venue (within 500m), remain on-site for at least 3 minutes, then submit your estimated wait time. Limit: 5 different venues per day, 1 submission per venue per hour, and max 10 submissions per day total.

Write Reviews

Submit one review per venue (up to 500 characters, star rating 1–5, up to 5 images). Reviews cannot be deleted by users. Profanity is automatically blocked.

Bookmark Venues

Bookmark venues to receive notifications when wait times are updated or venue details change.

Claim a Venue

Submit a claim request for a restaurant or cafe. Admin review is required. Upon approval, a monthly Stripe subscription of $19.99/venue is required to activate claimed benefits.

Book Now

Tap “Book Now” to be redirected to OpenTable or Resy for reservation booking. KUE’s affiliate ID is automatically appended to qualifying booking URLs.

The App is intended for personal, non-commercial use. You may not use the App to harvest data, misrepresent your location, submit fraudulent wait times, or engage in any activity that degrades the quality or integrity of the platform.

Location Services

The KUE App requires location access to deliver its core services. By using the App, you agree to the following location-related terms:

GPS Permission — The App requests GPS (precise location) permission from both guest and registered users. Denying permission limits your ability to submit wait times, reviews, check-ins, bookmarks, or venue claims.
Base Location — If GPS is denied, you may manually set a base location for browsing purposes only.
Continuous Tracking During Check-In — After checking in at a venue, the App continuously monitors your location to verify you remained within the venue’s 500m radius for at least 3 minutes before allowing a wait-time submission.
Background Location (iOS) — On iOS, background location tracking may be terminated by the operating system after 10–12 minutes of inactivity or if the app is force-quit. KUE is not responsible for missed check-in validations due to OS-level restrictions.
Mock Location Prohibition — Use of mock location apps, VPNs to spoof location, GPS simulators, or any tool to misrepresent your physical location is strictly prohibited and may result in account suspension or termination.
Proximity Notifications — You consent to receiving location-based push notifications when you are within 2 miles of venues with updated wait times or when you have been at a venue for 3+ minutes.
Push Notification Consent — By using the KUE App, you consent to receiving push notifications on your device. These notifications may include wait time updates, proximity alerts, booking confirmations, and other app-related communications. You can manage or withdraw your consent at any time through your device's notification settings (iOS: Settings → Notifications → KUE). Please note that disabling push notifications may limit certain app features, such as real-time wait time alerts and proximity-based updates.

User-Generated Content

By submitting content to KUE (wait times, reviews, images, venue claim documents), you grant KUE a non-exclusive, royalty-free, perpetual, worldwide license to use, display, reproduce, and distribute that content in connection with operating the App.

Your Responsibilities

All submitted content must be truthful, accurate, and based on your actual experience at the venue.
You may not submit reviews or wait times on behalf of venues you own, manage, or have a financial interest in.
Profane, offensive, discriminatory, or false content is prohibited. The App automatically filters profanity in reviews at the time of submission.
You may not upload images that contain nudity, violence, or content that violates applicable law.
Reviews cannot be deleted by the submitting user. Contact support@knowkue.com if you believe a review should be removed. Only system admins can delete reviews.

Reporting Content

You may report a review once per review by selecting a reason from the provided list. Reported reviews are flagged for admin review. KUE reserves the right to remove content that violates these Terms at its sole discretion.

Wait Time Integrity

KUE employs automated validation to maintain the accuracy of crowdsourced wait time data. Submissions may be blocked if:

You are outside the 500m venue radius at the time of submission
You have not been at the venue for a minimum of 3 minutes since check-in
You have already submitted a wait time for the same venue within the past hour
You have submitted wait times for more than 5 different venues in the current day
Your submitted time is 2x more or less than the current average wait time (flagged as suspicious)

All blocked submission attempts are logged in a suspicious activity table and are subject to admin review. Repeated fraudulent submissions may result in account suspension.

Venue Claims & Subscriptions

Registered users may submit a claim request for Restaurants and Cafes that appear in the KUE system. Claims are subject to admin approval.

Claim Process

You must provide: business email, job title (Owner, Manager, Employee, or Other), business phone, business name, business address (via Google Place Picker), optional Yelp link, and supporting documents (utility bill — required; business license — optional, up to 5 images each).
Only one pending claim request per venue per user is allowed at a time. A rejected claim may be resubmitted.
Once a venue is approved for another user, no new claims for that venue will be accepted.

Subscription Terms

Monthly Fee

$19.99 per claimed venue per month, processed via Stripe. Proration applies for the first partial month based on claim approval date.

Billing Date

All active venue subscriptions are billed together on the 1st of each month. If approved mid-month, you pay a prorated amount for the remaining days, then a combined monthly amount from the 1st.

Payment Failure

If a payment fails, you have 3 days to reprocess it. If not resolved within 3 days, the venue is automatically unclaimed, you lose venue management access, and both you and the admin are notified.

Cancellation

You may cancel your subscription at any time. Upon cancellation: the venue is marked as unclaimed, no refund is issued for the current billing period, and new payments stop from the next billing date. The venue becomes available for other users to claim.

No Refunds

All subscription fees are non-refundable. Cancellation stops future charges only. KUE does not offer prorated refunds for unused days.

Claimed Venue Benefits

Verified badge displayed on your venue listing and your user profile
Ability to update wait times, images, phone number, description, operating hours, website, and booking links
Your manually updated wait time is given display priority when no BestTime.App data or crowdsourced data from the last 24 hours is available
Receive notifications about subscription payment status and venue activity

Payments & Billing (Stripe)

All payments within the KUE App are processed by Stripe, Inc., a third-party payment processor. By submitting payment information, you also agree to Stripe’s Privacy Policy and Terms of Service.

KUE does not store your credit card or payment information. All payment data is handled securely by Stripe.
Recurring monthly charges will appear on your statement from the name associated with your Stripe account.
You are responsible for ensuring your payment method remains valid and up to date.
In the event of a failed payment, KUE will notify you in-app and via your registered contact and allow 3 days for resolution before unclaiming your venue(s).
Dispute or billing questions should be directed to support@knowkue.com.

Prohibited Conduct

You agree NOT to engage in any of the following activities while using the KUE App:

Using mock location software, GPS spoofing tools, jailbroken/rooted devices, or VPNs to misrepresent your physical location
Submitting false, misleading, or fabricated wait time data
Creating multiple accounts for the same individual to circumvent submission limits
Submitting reviews for venues you own, manage, or have a financial relationship with
Posting profane, defamatory, discriminatory, or illegal content in reviews or claim documents
Reverse-engineering, decompiling, or attempting to extract the App’s source code
Scraping, harvesting, or otherwise collecting data from the App through automated means
Attempting to gain unauthorized access to other user accounts or KUE’s backend systems
Using the App in any jurisdiction outside the United States
Violating any applicable federal, state, or local law or regulation in connection with your use of the App

⚠ Enforcement

KUE reserves the right to suspend or permanently terminate any account that violates these prohibitions without prior notice. All suspicious activity is logged and may be reviewed by our admin team. Violations may be reported to applicable law enforcement authorities.

Affiliate Links & Third Parties

KUE participates in affiliate programs with OpenTable and Resy. When you tap “Book Now” on a venue detail page:

If the booking URL contains opentable.com, KUE automatically appends its OpenTable affiliate ID to the URL before redirecting you.
If the booking URL contains resy.com, KUE automatically appends its Resy affiliate ID to the URL before redirecting you.
If the booking URL does not contain either domain, you are redirected to the unmodified URL in your device’s browser.
All existing affiliate/tracking parameters in the URL are stripped and replaced with KUE’s own parameters prior to redirect.

Your use of OpenTable, Resy, or any other third-party platform you access through the App is governed solely by that platform’s own terms and privacy policies. KUE is not responsible for the content, accuracy, or practices of any third-party service.

Each “Book Now” click is logged in our database with: venue ID, platform type, timestamp, and user ID for analytics and affiliate tracking purposes.

Disclaimers & Limitation of Liability

Accuracy of Wait Times

KUE provides crowdsourced and algorithmically estimated wait time data for informational purposes only. Wait times displayed in the App are derived from user submissions and third-party data (BestTime.App) and may not reflect actual current conditions. KUE makes no warranties, express or implied, as to the accuracy, completeness, or reliability of any wait time data.

Disclaimer of Warranties

THE KUE APP IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. KUE DOES NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, KUE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE APP.

IN NO EVENT SHALL KUE’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM YOUR USE OF THE APP EXCEED THE GREATER OF: (A) THE TOTAL SUBSCRIPTION FEES YOU PAID TO KUE IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

Indemnification

You agree to indemnify, defend, and hold harmless KUE and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the App; (b) your violation of these Terms; (c) your submission of false or misleading content; or (d) your infringement of any third-party rights.

Intellectual Property

All content, features, and functionality of the KUE App—including but not limited to the KUE name, logo, design, software, text, graphics, and user interface—are owned by KUE or its licensors and are protected by U.S. and international copyright, trademark, patent, and trade secret laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to use the App solely for your personal, non-commercial use in accordance with these Terms.
You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any portion of the App without our prior written consent.
User-submitted content (reviews, images, wait times) remains your property, but you grant KUE the license described in Section 5 to display and use it within the platform.

Account Termination & Deletion

Self-Deletion

You may delete your account at any time from the App. Upon deletion: all subscriptions are cancelled, all claimed venues are unclaimed, all pending claim requests are rejected, your phone number is anonymized (and becomes available for re-registration), and your name and email are replaced with dummy text. Your submitted wait times, reviews, and bookmarks remain in anonymized form.

Auto Logout

You are automatically logged out when you log into a new device, when your account is inactivated by an admin, or when you manually log out. After logout, the App may be used in guest mode.

Admin Termination

KUE reserves the right to inactivate or permanently ban accounts that violate these Terms, engage in fraudulent activity, abuse the platform, or for any reason at KUE’s sole discretion. Inactivated accounts may not use their phone number to register a new account.

Account Recovery

If you need to recover access to your account, contact us at support@knowkue.com. Deleted accounts cannot be recovered. Inactivated accounts may be reactivated by an admin, but claimed venues must be reclaimed from scratch.

Dispute Resolution & Governing Law

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in Broward County, Florida for resolution of any disputes.

Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting KUE at support@knowkue.com. We will try to resolve the dispute within 30 days of receiving written notice.

Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST KUE. ALL CLAIMS MUST BE BROUGHT INDIVIDUALLY.

Statute of Limitations

Any claim arising from your use of the KUE App must be brought within one (1) year of the event giving rise to the claim, regardless of any statute of limitations to the contrary.

Changes to These Terms

We reserve the right to update or modify these Terms at any time. When material changes are made, we will:

Update the “Last Updated” date at the top of this page
Notify registered users via in-app notification
Display the updated Terms in the App’s built-in webview under Settings > Terms & Conditions

Your continued use of the KUE App after any changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of the App.

Contact Us

For questions, concerns, or legal notices regarding these Terms and Conditions, please contact us:

Emailsupport@knowkue.com

AppSettings > Terms & Conditions (in-app webview)

MAILING ADDRESSSouth Florida, United States